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Travel Hell

I’m back from Belize, but before I continue with travel accounts and photos, let me say a not so brief word about the Ass that is American Airlines.

David and I ended up being two of those poor bastards stranded by the closure of DFW due to a rainstorm. Our itinerary was as follows:

12pm Leave hotel via taxi and go to tiny airport in San Pedro to take tiny plane.
1pm Tiny plane ride to Belize City
1-5 pm Wait for plane (scheduled 4:15) to Dallas Fort Worth
5-9 pm Fly to Dallas, circle Dallas for 1.5 hours, miss flight to Austin which was cancelled anyway
9-10:30pm Immigration, Customs, and a huge ass line to be told that we couldn’t be rescheduled until 9:45 the next morning, and that they wouldn’t pay for a hotel, but they could book one.
11:30pm Arrive at hotel (David went to sleep, I did a load of laundry and then dreamt that I couldn’t sleep all night, woke up at 5:30am on…

6:30am Taxi back to DFW
6:45-10:15 Waited in a huge fucking line to check our bags back in, because the morons who booked us on the flight the night before didn’t un-check our bags. Don’t ask.
10:15-12:30 Waited for our flight to Austin (scheduled for 9:45) to leave – it was grounded because the flight crew was delayed
1:15pm-2:30 Waited at the luggage carousel in Austin for our bags to arrive. They sent about 5 down at at time.
3:00 Got home, collapsed.

I figured we spent about 8 hours standing in lines over the last day and a half. American Airlines sucks beyond the telling of it. They were understaffed, under prepared, and largely unhelpful. I overheard a few employees talking, and they were pretty much as disgruntled as the passengers. I tell you, they are not at the top of my list of companies to work for, own stock in, or ever frequent again, if at all possible. I could add my complaint to the hundreds or thousands lodged in the last month, but the ineptitude and lack of accountability seems to be epidemic throughout the company, and as my studies in leadership over the past year have shown, probably starts at the top.

The frustration level of the crowds waiting in endless lines was palpable, even when I wasn’t consumed by my own. AA didn’t make announcements or give much personal attention to the people waiting, but security guards walked up and down, presumably for crowd control.

Honestly, it’s hard to write anything witty or even biting about this experience, it was so exhausting and irritating. I’m just thankful that David and I are home safe, and so is our luggage.

Next time, I’m renting a car in Dallas and driving the fuck home.

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